StubHub has been accused of failing to legal commitment given to the consumer watchdog.
The French Competition and Markets Authority (CMA) requires sites such as Viagogo and StubHub to notify customers when tickets are sold by professional ticket sellers , who dominate the lists of resale for concerts and other events, causing fans to pay massively inflated prices.
In responses to The Guardian, StubHub insisted it through this requirement, intended to ensure that customers know who to turn to in the event of a problem. This may include denial of admission at the gate as resale sites have continued to sell concert tickets even when resale is not permitted.
New analysis of the StubHub website earlier this week found that ticket listings to see artists such as Adele and Coldplay did not include any details about the vendors, raising concern among an MP and activists.
Although some announcements can come from regular fans who cannot attend and want their money back, a a report from the AMC this year found that touts are typically behind more than 50% of tickets listed on Viagogo and StubHub.
Sources in the soliciting world said some had tried to download the required information, but conruled they weren't appearing on the StubHub website.
The Guardian also cross-referenced events on Viagogo and StubHub, and a found that the exact seats at the same shows were
Shortly after the Guardian asked StubHub about the
Viagogo bought StubHub last year but was forced by CMA to sell operations in UK and EU after a competition investigation.
Digital Fuel Capital (DFC) stepped in to buy StubHub UK.
Labor MP Sharon Hodgson, who is the main assistantMEP leader Keir Starmer said the apparent lack of "stubhub pulgation" should sound the alarm bells in the cma ".
She said StubHub appeared to be "going back on its legal obligations ", including a commitment made to the CMA as part of its investigation into legal violations consumption by both Viagogo and StubHub, much of which has been revealed in the Guardian.
"Either the evidence presented to the AMC is valid or it are not, "she said.
" If so, then I would urge them to do their job, to take enforcement action and to help protect UK consumers. "
Adam Webb, of the music industry group FanFair Alliance, supported by b executives and including Arctic Monkeys , said the evidence that consumer protection laws were being broken was "clear ".
"I cannot what if the CMA ignores this evidence, or they don't think it's important enough to intervene, "he said.
L 'AMC said it would take "appropriate action" if there was evidence the companies were not complying with consumer law.
StubHub has stated that it is " fully compliant "with the requirement to publish touts details. " As stated in the CMA Commitment, if we are notified of a non-compliance , we are taking corrective action to remove ads and notify sellers "said a spokesperson.