Steam offers a generous refund system. You can refund any game you buy through Steam for whatever reason it doesn't work properly on your PC or you just don't find it fun.
This feature encourages you to try games that you're not sure about. If you don't like a game, you can always refund it and get your money back. It is particularlyuseful now that so few games offer free demos.
When You can refund a game
There are two basic requirements to get a refund: you must have purchased the game in the past 14 days and have played the game for less two hours.
If you meet these conditions, Valve promises to reimburse you for any reason. You can request a refund on a game even if you do not meet these conditions - Valve will review your request, but will not guarantee a refund.
You cannot refund games that you purchased outside of Steam and added to Steam with a product key (at least not via Steam - you must request a refund from the reseller of origin). Although you can sometimes save money on Steam games by purchasing Steam keys from third-party game stores , this feature encourages you to purchase gamesvia Steam if you think you want to refund
If you refund a large number of games, Valve may consider this "abuse and stop offering refunds. "Refunds are designed to eliminate the risk of buying titles on Steam - not as a way to get free games ", according to Valve's policy. Valve doesn't specify exactly what they consider "abuse," but you should probably be fine with it until you regularly buy a lot of games and pay for most.
Valve notes that refunding a game purchased before a sale and buying it at the lower sale price is not considered abuse. So if you buy a game for $ 60 and it's on sale for $ 30 a few days later, you can refund the game and buy it for a lower price - as long as you have it. played for less than two hours.
Your refund can be returned tosame payment method as the one you purchased the game with, or the Steam Wallet credit you can spend on Steam. Read the Steam Steam Refund Policy for more details on how the policy works.
How to refund a game
If your game was purchased less than 14 days ago and you have been playing it for less than two hours, you are guaranteed 'reimbursement. Here's how to get one.
First, head over to the Steam support site. You can access this page by clicking Help> Steam Support in Steam or by visiting the Steam Support Website in your web browser . If you are visiting this page in your web browser, you will need to log in with your Steam account to continue. If you visit this page in Steam, you will be automatically logged in.
Select the game you wish to reimburse. If you have recently played it, you will see the name of the game under "Recent Products " at the . If you don't see the name of the game here, click on "Purchases ".
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You'll see a list of all of the purchases you've made on Steam in the past six months. This page will also display Steam tracards ding and other items that you have sold in the Steam community market.
Find the game you want to refund from the list and click on it.
Click the "I would like a refund " button when Steam asks you what problem you are having with your game.
The support systemwill ask you if you want help solving technical problems with the game. If it is not working properly and you want to try to solve the problem rather than refund the game, you can try the technical support options here.
If you are sure you want a refund, click "I would like to request a refund ".
Steam will check if you’re eligible for a refund and offer un if you are. Here you can select the payment method you want your money refunded to: the original payment method or the Google Wallet credit.
If you are not eligible for a refund, the system will inform you that refunds are generally not provided in your situation but will allow you to request them anyway.
You will be asked why you are refunding the game. Selectionput a reason in the box and type a quick quick message with your thoughts. Although your money back is guaranteed, these messages may help Valve and the game developer understand why you do not want to keep the game.
Click the "Submit Request " button to request your refund.
You will receive an email from Steam informing you that your refund request has been received. The email indicates that Valve will review your request and respond to you.
You will receive another e-mail indicating that your purchase has been refunded if you meet the conditions. We have generally seen these refund requests accepted within a few hours.
While Steam has a generous refund policy, it is still limited. You cannot get a refund for this game that you bought for sale two years ago and have never played, and you cannot get a refund for a new game that you have played for six hours. before you realize it was terrible.
When you buy a new game on Steam, be sure to try it out within the first 14 days so you can decide if you want to keep it or not.