Microsoft Teams is an incredibly popular choice for a communication platform, but what if you just want to make a simple voice call with your team? RingCentral integrates right into Teams to give you the best of both worlds: a first-class VoIP system that works with Microsoft Teams. Table of contents
Are you using Google Chrome? The RingCentral extension is the simplest solution
If you are RingCentral Already an MVP customer and you have standardized on Google Chrome, the easiest way to into join Microsoft Teams is simply use their Chrome extension , which makes it super easy to initiate phone calls and video conferences directly from Microsoft Teams.
The best part is that the extension isn't limited to Teams. In fact, it works on all of Microsoft Office 365, including Outlook. The extension can:
- Schedule meetings natively from Outlook
- Call or text easily from contact cards in Office 365
- Make and receive calls directly from Office or Teams
- View all RingCentral and Office contacts together
- Click to call any phone number that appears in emails
- much more…
As Google Chrome is widely used everywhere, this option works for goodmany people. But you're not limited to using an extension, so keep reading for the rest of the options.
Integrate the RingCen Application tral directly into Microsoft Teams
If you are a user of Microsoft Edge or Safari, or if you want RingCentral to integrate with the mobile app, you can also integrate the RingCentral app directly from the Microsoft Teams app screen. Just click to add an app and search for "RingCentral" and it will show up immediately.
It should be noted that since we are integrating the RingCentral app into Teams, you will also need to have the apps desktop or standard RingCentral mobiles installed on your device.
Once you have added the application and as it appears in the left bar, you can pin the app for easy access in the future, which will definitely make it more convenient.
The first time you open the RingCentral app you will need to go through the installation process, which involves logging in to your accounts and authorizing everything. You will need an account with a sufficient permission to do so.
If you have a larger organization or want to install it at all levels for everyone, you can follow the official RingCentral documentation , which require that qAnyone with administrator access configures it in Azure and gives it the correct permissions.
Once you have everything set up - and it should be noted that RingCentral has extremely helpful technical support should you have any questions - you can simply use the dialer app to make calls.phone calls directly in the interface. This will launch the RingCentral app to end the call.
You can search your Teams contacts however you want.
And from any chat or card screen you can use the 'RingCentral icon or commands to trigger a meeting or call with a contact or team.
From the contact card you can ev fr schedule a meeting in the future if you wish.
As you can see, the functionality of this integration is similar to the Chrome extension, but it works on all browsers. The main advantage of using the Chrome extension, however, is that you can integrate it into any Office 365, which is a bit more useful.
Business customer? You can upgrade to Cloud PBX for Teams for powerful native features
If you are using an Enterprise license from Microsoft Teams, you can update upgrades your RingCentral package to support full Cloud PBX integration , which is significantly more powerful and upgrades the underlying calling functionality within Teams to support all RingCentral functionality.
This integration is a significant upgrade to the native functionality of the Teams corporate phone system. Large businesses that need call routing,Advanced queuing, recording and scanning will have a much better chance of upgrading to the Cloud PBX option, which fully integrates under the hood with no add-ons or extensions required. This is the ultimate option to add a VoIP phone system to Microsoft Teams, and it uses extension mechanisms officially supported in Microsoft Teams.
RingCentral PSTN services are available in 44 countries and 16 languages, and you can also set local and toll-free numbers in over 110 countries.