Owners of 13-inch MacBook Pro (late 2013 and mid-2014) who installed macOS Big Sur on their computer encountered a major problem, reports MacRumors . The bug is so severe that it leaves a black screen that refuses to go away even after several restart attempts.
Announced at the WWDC 2020 conference last June, macOS Big Sur is the new major release of macOS. The final version was released on November 12th and promises a major overhaul of Apple's operating system interface. Among the changes it brings is the fact that the toolbars and sidebars have been redesigned to blend better into each window.
The Cupertino company has also implemented a feature that allows updates to run faster, in the background. For all these reasons, the vast majority of owners MacBook users rushed to macOS Big Sur.
But 13-inch MacBook Pro users released in late 2013 and mid-2014 who decided to install the update must have regret their choice.
An installer bug that crashes some MacBook Pros
Like Our source explains, many owners of these MacBook Pro models have reported a problem.having emerged on the web suggests that it seems to concern everyone. At least, the 13-inch model owners released between late 2013 and half of the following year.
Users explain that their computers are blocked during the update to maOS Big and display a black screen. Using hot keys to reset the system would not roll back. The Safe Mode and Internet Recovery feature would not work either, leaving the black display to persist.
A bug that requires service by a technician qualified?
According to a member of Reddit victim of the malfunction, when he contacted Apple, the manufacturer asked him to approach a convenience store, suggesting that 'this is a more or less complex problem. Another claims that Apple told him to have already sent the error report to his team.ipe of engineering.
Anyway, if you have a 13-inch MacBook Pro released between 2013 and mid-2014, we therefore advise you not to install macOS Big Sur. First, wait for Apple to officially comment on the subject and for a fix to be released.