If you have a Verizon Ellipsis Jetpack 4G mobile hotspot, be careful. The carrier warns that the lithium battery- ion of the appliance may overheat and exhibit a risk offire hazard.
Verizon issued a recall notice for the product on Thursday. The carrier is still in the process of determining the cause of the defect, but the US Consumer Protection Agency notes Verizon has received 15 reports of device overheating. Six of those reports involved the mobile hotspot causing fire damage to bedding or flooring, while two reported burns to people.
"The safety of our customers is our top priority " Verizon said in a instruction . "We take the situation very seriously and are working diligently to determine the cause of the issues with the supplier and to provide replacement devices free of charge to all of our customers.
The Ellipsis affected Jetpack units have the model names MHS900L, MHS900LS, and MHS900LPP. The US Consumer Protection Agency said the product recall involved 2.5 million devices, which were sold from April 2017 to March 2021 for $ 50 to $ 150.
However, a Verizon spokesperson tells us that only around 1 million devices are currently in use on the carrier's network. However, some customers are schools, which lend the hotspots to students.
Verizon has created a dedicated website , where customers can determine if their access point is eligible for the recall. They can also call 855-205-2627. The carrier plans to replace the defective units with a mobile access point 4G Orbic Speed .
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If you still need to use the Ellipsis Jetpack before you can trade it in, Verizon has released an over-the-air software update to alleviate the battery overheating issue. Specifically, the update will prevent the mobile hotspot from recharging when it is plugged into an electrical outlet, outlet, and powered on. The software update should arrive automatically.
The carrier also advises customers to keep the hotspot on a solid, level surface when in use, and place it in well-ventilated areas.