From a customer's perspective, even though the barrier to entry to building a website has never been lower, there is still a lot we don't know about web hosting . Even experienced developers often encounter complexities that require them to seek help elsewhere.
Nothing to worry about, a great host always takes care of their customers.
Supporting web hosting has been the first place to start for thousands of homeowners sites every day. After all, who better than experienced professionals to shed light on the products they have been specifically trained for?
But as helpful as support representatives can be when needed, their assistance is also helpful. his limits. Today we will take a closer look at the Managed VPS hosting and all the ways we can get help from our host.
Why managed VPS hosting?
There is tons of reasons to opt for a managed VPS solution today.
For starters, you have a completely isolated server space where you have full control over the environment. This allows you to deepen customizations and optimize your account for the best website performance.
VPS plans are very versatile in the sense that you can adjust your resources on the go, makingscale your project with enough CPU and RAM to run smoothly.
On top of everything, virtual servers are inherently more secure. You don't have many neighboring servers, and even if their account is breached, your online properties are still out of danger.
Still, managing your own VPS can be a bit overwhelming, especially for users with no previous experience and no dedicated developer to help them out. In such cases, going for a managed VPS service with your host might be your best bet.
Therefore, before choosing a web host, first familiarize yourself with their support options.
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Join your support team
Most vendors global k extensive sales and technical teams, enabling them to offer 24/7 support services. This has already become an industry standard, not surprisingly, since we can't choose when problems arise and help is needed.
In addition to the support available, there is another factor to consider: methods of communication. While browsing the major web hosts, there are many ways to helpr your customers to join your support team. You have:
- Live chat
- Internal ticketing
- Online forms
- Skype / Viber
- Social media accounts
It is important to distinguish here between sales and technical support . While the former is offered on just about any medium, the latter has some specifics, which are best addressed by internal ticketing.
As a customer, whatever host you are considering, be sure to test their support's availability and response times before signing up.
How can your managed VPS support help you?
Server management n tea is not everyone's business. Even if the chosen environment is user-friendly enough, you will still encounter obstacles on the road that are completely out of your way.our expertise. This is why VPS hosts often separate their service plans into two different categories - managed and unmanaged .
Managed VPS hosting, as the name suggests, includes all the benefits of virtual servers as well as professional support from your host. As great as it sounds, this medium has its limits.
We will now describe the most common ways your host technicians can help you:
Configuration - the initial server configuration is one of them. things that require very specific knowledge and experience. Installation of an OS, installation of a firewall , choose the appropriate software - all these responsibilities are taken care of byyour supplier. What you get is a fully functional, operational, and ready-to-go server.
Administration - In addition to setting you up, your hosting support team can also dealing with many intimidating days - the day-to-day operations associated with managing servers. This would include monitoring your account, system health checks, security procedures, etc. like ScalaHosting peven go one step further and help users with basic and plug-in updates to many popular software solutions.
Maintenance - any web server is compiled from many hardware and software components. All should be subject to regular maintenance and updates to avoid the risk of website downtime and downtime. Worse yet, not keeping your core software and plugins up to date poses serious security threats down the line. Managed VPS support often covers all server maintenance tasks, allowing you to focus on building and promoting your website.
Troubleshooting - here is the gray area where accommodation customers may be confused. Some of the traditional problems your host can help out with include server errors, network issues,hardware failures, control panel issues and everything related to company products. However, some customer calls are outside of support expertise: development requests, code debugging, third-party product support, and custom software troubleshooting.
Useful resources - even though all help desk assistance has its limits, quality web hosts always go to the last mile to help and offer links and recommendations for all kinds of useful resources. These can be internal (blog, knowledge base articles, company videos) or external (links to external sources, tutorials and multimedia content).
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Choosing Your Host
There's no better way to test your host's support than to talk to them, even before you become a customer. Start by checking the available communication channels and listing them. ways to contact different departments Is technical support available via chat and phone or only through internal ticketing Where can I find billing help What are typical response times?
Even if you only manage to join the sales team, you canz always try them out with a few hosting related questions and figure out the overall level of support you can expect.
Some web hosts will make it even easier for you by offering a free VPS trial or a price very reduced to try it. Use this time to browse your account, server options, and of course, support knowledge.
Become a server administrator today with the help of your web host - check out our tour of best VPS offers on the market.