The American online sales site Wish is in the government's crosshairs. Three ministers (Bruno Le Maire for the economy, Alain Griset for SMEs, and Cedric O for digital) have just made a joint announcement to announce an exceptional measure.
They order the main managers search engines and application stores to dereference the site, as well as its app. However, the site will remain accessible by entering its direct address: www.wish.com.
Cedric O specifies:
Why such a measure? Because Wish is a marketplace that can offer non-compliant or even dangerous products. This is what an investigation started in September 2020 by the National Investigation Service (SNE) of the General Directorate of Competition, Consumption and Repression showed.fraud (DGCCRF).
This investigation focused on more than 140 products sold on the site. It revealed a very high level of dangerousness in certain categories such as toys (95% non-compliant, including 45% dangerous), electrical devices (95% non-compliant, including 90% dangerous) and costume jewelry (62% dangerous ). Examples are available on the ministry website of Economy .
In addition, the platform also offers counterfeits , and fails to perform unsafe product recalls and recalls satisfactorily. The products are indeed collected within 24 hours, but are again offered on the site under different names.
Of course, the consumerreceives a letter during the recall, but it is very evasive and does not specify the reasons related to the dangerousness when this is the case.
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At mid -July, the Wish platform was contacted by the DGCCRF to rectify the situation, with a period of two months to comply. Faced with the lack of compliance, ministers Bruno Le Maire, Alain Griset and Cedric O decided to act by using a new consumer protection system for the first time in Europe.
This one is provided for by European law and included in the Consumer Code (article L. 521-3-1). It also provides for the dereference of the site in the most serious cases and can even go as far as the blocking of a site, oran application, or even the blocking of a domain name. In the case of Wish, the de-listing may be lifted if the platform complies with the requests of the DGCCRF.
The DGCCRF advises consumers to remain very vigilant on the safety of the products that they are they buy on the Internet, in particular on marketplace-type platforms. You can consult the list of recalled products on the DGCCRF website or on SignalConso .