A report highlights major malfunctions on the part of the operator, in addition to a hardware bug. Secretary of State Cedric O seized Arcep for a possible formal notice.
Six deaths would be maybe related to the impossibility of 'call the emergency services on June 2 . Even if the link is difficult to establish with certainty, it shows the seriousness of this failure.of the public today by Bercy analyzes the origins of the failure and the management of the crisis by Orange.
For five weeks it mobilized various services such as ANSSI (National Agency for the Security of Information Systems) and the IGA (Inspectorate General of Administration).
If this audit does not seek to identify the culprits, it nevertheless points to "inadequacies", as declared by the Secretary of State in charge of Digital Transition and Electronic Communications, Cedric O, during a press briefing. One would be tempted to speak of euphemism with regard to the content of the breaches.
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No upstream test and" commandes hazardous ”
Like announced in June , it was the equipment making the interconnections between the IP network and the Switched Telephone Network (PSTN) that had malfunctioned. These call servers are six in total on the territory. First problem, Orange staff reportedly issued "haphazard orders" aimed at increasing VoIP-type calling capabilities. To allow them to be updated, the configuration of the call servers has been modified.
Even more problematic, the operator's teams have not carried out any upstream testing, not considering their intervention as sensitive . In any case, the pre-production platform did not allow simulating an increase in load.
The bug is, however, the responsibility of the equipment manufacturer Italtel.
They have thus become uncontrollable. According to Orange, 11,800 calls fromemergency initiates could not have succeeded.
A too slow rise in 'informations
Another criticism addressed to Orange, the lack of national supervision of emergency calls which are treated like all calls. The slowness in the feedback of information between the technical and managerial teams internally and vis-à-vis the public authorities is also noted.
Finally, the Orange crisis unit is said to have grown too slowly.
Consequently, ANSSI recommends in the future to respect a certain deadline between each order and to carry out more tests in pre-production. However, there is no question of changing supplier, because he would be one of the last to market the PSTN equipment which is doomed to disappear.
The telecoms gendarme must rule
Consequentlynce, Cedric O has decided to take over Arcep. It is up to the independent authority to decide whether it gives Orange formal notice. If this is the case, sanctions would only fall if the operator did not take corrective measures into account. But the incumbent is not immune from legal action by the victims.
Starting this summer, an action plan will set out a series of concrete measures that all operators must apply. Specific technical supervision, as well as an alert escalation system dedicated to emergency calls will be put in place.
A crisis exercise will also be organized within six months. Because no procedure of this type simulating a software failure or a computer attack had ever been organized by the State.