Do you want to set up an auto attendant phone system for your website?
For business owners, an auto attendant phone system can cut costs, help you answer faster to calls, improve customer service and your small business will look more professional.
In this article, we will share a step-by-step guide on how to easily set up an auto attendant phone system for your business. WordPress site.
What do you need to configure a phone system auto attendant for your website?
Mostly small business websites or online stores , you can just add a phone number to your website . Your visitors can call the phone number to contact you.
However, standard phone services do not offer advanced features such as call forwarding, auto attendant, auto attendant. 'call waiting, business hours, etc. expensive to add on to simple features like an auto attendant.
To properly set up an auto attendant phone system, you will need to use a service provider virtual business phone calls.
We recommend that you use Nextigo since it's best business phone service on the market used by brands like Taco Bell, YMCA, Buffalo Bills, and more.
It lets you easily manage your business calls, set up a auto attendant, call forwarding and much more at a much lower rate than a professional landline or mobile provider.
Note: We are using Nextiva here at WPBeginner for all our business telephone needs.
Since Nextiva is a VoIP phone service , it will use the Internet to make and receive calls instead of traditional landlines.
This saves you money and gives you access to advanced features like auto attendant, call forwarding , call waiting, voicemail , conference call , and much more.
You can also get free number or chooseGet a business phone number with any location.
It also allows you to manage your calls from your current mobile phone, computer or standard desk phone.
With that said, let's show how to set up an auto attendant phone system for you.
Setting up an auto attendant phone system
All of this 'first you need to register for a Nextiva account. During the sign-in process, you can choose a new work phone number or connect an existing phone number to your account.
After setting up your account, you can automatically make and receive calls from your work phone number on any device.
Then you can set up a phone system automatic standardic for your website.
From your account page, you must click on the 'Communication ' menu option, then on the 'Telephone system ' button.
This brings you to a screen where you will have various options for configuring business telephone functions.
Next, click on the 'Call Flow ' button.
On the next screen, youneed to create a new call stream.
Just click the "Create a new stream " button to start.
If you have created call templates for other features, they will be listed here.
We select the "Start from scratch " option.
Then you can give your call flow a name to help you remember it.r.
After that, hover over and click on the "Phone " button.
Next you need to enter your main business phone number.
You can also add extension and additional numbers.
Then click on the "Save and continue " button.
Then click on the "Add an action " button to go to the next stepte.
This displays a menu where you can choose the action next.
To create an automatic attendant, you can select the 'Telephone menu ', 'Number by extension ' or 'Number by name '.
We will select the 'Phone Menu ' option as this allows us to record a greeting and then offer callers options to call specific departments or team members.
Then you can choose the "Default message " from the drop-down list "Message from ' welcome ".
You also have the option to save or download yours greeting.
After that you can customize the menu options of the phone that will play after your greeting.
You can use the keypad under "Phone menu" for the numbers your callers will dial and the person or department they will be redirected to.
For more options, click on the number and add the corresponding department in the 'Menu options ' section.
Then you can configure the" Advanced options "settings.
You can set the timeout duration, select an option to call the operator and click the checkbox to allow callers to reach individual team members by dialing their extension.
After that click on the "Save and continue " button.
This brings you back toyour main call flow screen. You also need to connect team members and phone numbers to the calling options you just created.
Just click on one of the "Add action buttons. ".
Then click on the menu option ' Users and Teams '.
This allows you to assign the action to a specific team member or department.
Then you can choose who the call will ring, how it will sound, caller ID settings, and more again.
Simply select the best options for your business and then click on the 'Save & Continue ' button.
You need to follow the same steps for all call menu options you created previously.
After that you are brought back to your main call flow screen where you need to click the "Add Action" button again to complete your call flow.
Then you will have a variety of options different for what happens if no one answers.
We will select the "Voicemail " option, so that callers can leave a message if no one answers the phone.
On the next screen, you can choose your voicemail and your message.
Simply select the team or person from the "Voicemail Destination" drop-down list, and the right department from the drop-down list.ulante 'Team '.
Then click on the button 'Save and continue '.
After that you have to follow the same steps for each extension.
Once you are done, you should see 'The call ends ' at the end of your various call flows.
Then click on the "Go Live" button at the bottom of the screen to activate the call flow .
AsBe sure to test the auto attendant feature to make sure the greeting and call forwarding are working properly.
Besides all the powerful features, our most favorite part of Nextiva is that it allows our team members to have a virtual work phone number , so they can only receive calls during certain hours without losing their privacy.
Adding a Click to Call button in WordPress
Now that you have configured an auto attendant phone system, you can add a click to call button to your WordPress site . This makes calling up as easy as clicking a button.
The first thing you need to do is installand activate the WP Call Button plugin. For more details, see our beginner's guide at how to install a WordPress plugin .
Upon activation you need to go to Settings WP Call Button to configure the plugin.
On this screen you can activate the button call button and add your number.
Then you can customize the appearance of your button and add a sticky button that floats on the screen.on your website.
You also control the location of the button and can choose to display or hide the button on some posts and pages.
If you want more control over the location of the button, you can display it manually. To do this, just click on the menu option 'Static call button '.
Then you can change the button settings and copy the shortcode to add to your site.
After you finish customizing the plugin settings, be sure to click the "Save changes button ".
You can also add a sticky button directly to your pages, posts and widget areas using the included block.
In blocking settings, you can change colors, text size, alignment and show or hide phone icon.
Once you are done, be sure to click "Update" or "Publish" tor s with your changes.
Now your visitors will see your Click to Call button live on your website. When they click on the button, they are redirected to your auto attendant phone system.
For more details on displaying a button clickable call, see our guide to data how to add a click to call button in WordPress .
Beyond a business phone, we recommend add a formcontact website and even live chat or a chatbot AI , so your visitors can contact you using their preferred method.
We hope this article has helped you learn how to set up an auto attendant phone system for your WordPress site. You can also consult our guide on how to choose the best website builder and our picks on the title best email marketing services for small businesses.
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