By adopting Paessler's PRTG Network Monitor integrated by Sensor Factory, LNA Sante supervises the central IT and in nearly 80 establishments.
Eric Laurent, CIO of LNA Sante, first chose an integrator capable of supporting the organization before opting for the technical solution that it recommended.
With a head office in the Nantes region, the private groupLNA Sante has more than 7,500 employees (doctors, psychologists, nursing assistants, catering staff, etc.) and more than 900 liberal health professionals who are involved in the care process for patients and residents. It has nearly 80 establishments focused on temporary or permanent dependency: 45 EHPAD in France (4,631 beds) and 4 rest homes in Belgium (555 beds) for the long-stay sector, as well as 15 follow-up care and rehabilitation centers. (2,286 beds), a psychiatric clinic (211 beds) and 7 home hospitalization structures (473 places) for the medium-stay sector. Each establishment (including the head office) has of course an IT infrastructure (networks, telephony, ...) but the information system is centralized on the one hand in a data at the head office which hosts data and distributed applications via Citrix technology, on the other hand from an approved host for health data. Supervision, based ona free software difficult to maintain with a small staff, needed to be reviewed to allow an overall and easy follow-up of the whole of the IT of the group without the presence of a technical team in each establishment. Visibility had to be complete on all incidents.
In 2017, Eric Laurent, CIO of LNA Sante, first wanted to find an integrator capable of supporting the group for the implementation of the desired supervision and then ensure the necessary skills transfer. He then chose Sensor Factory, also located in the Nantes region. It is this integrator who recommended the technical solution: PRTG Network Monitor from Paessler. 80% of the needs were covered during the installation of the solution by the almost completely automated installation of 13,500 sensors. Sensor Factory then helped LNA Sante to set up specific sensors. The tool is used on the one hand on a daily basis by technicians todrunk and correct incidents, even anticipate them, on the other hand by management to obtain useful indicators. The ergonomics and ease of use were praised by Eric Laurent although the solution integrates all IT monitoring in one place, including the Cloud Director consoles from VMWare. The supervision implemented has, in the end, not only increased the level of availability but also the teams to better understand the IS.