For the company HFrance inc located at 66 Av. des Champs-Elysees , Paris, France (hereinafter HFrance), the protection of your personal information is a priority. We obviously comply with data protection laws and wish to inform you comprehensively about the processing of your data with the following confidentiality provisions.
Your data necessary to fill your order
When you order a product from us, we always ask you for all the information absolutely necessary to fulfill your order or to invoice it. In most cases, this information is limited to the name, 'address, contact details and bank details.
Contract and billing data
Before your order
On the HFrance site, we offer our customers and prospects practical services, for example, checking how easy it is to find your site or your company on the Internet. The control is carried out exclusively on the basis some address data - without reference ddirect to name. For a design most suited to needs and for service improvements, HFrance saves your contribution anonymously.
Data of contract
When you order one of our products, we ask that you provide us with the information we need to fulfill your order. This contract data is stored with us. You can modify this data yourself at any time via your customer area. Information regarding the creation of your personal access data will generally be sent to you after verification of your order by e-mail and, in exceptional cases, by post.
In order for us to provide you with transparent and understandable billing at all times, it is necessary for certain products and services to temporarily store billing data. This data includes, for example, configuration settings for our cloud server products or performance data for our web hosting products if required for billing. You can find out if billing data is saved for your product in the corresponding section, further down on this page.
Usage and content data
We attach great importance to quality and reliability. However, it sometimes happens that things do not go as desired on both sides. In order to be able to supply a seatCompetent and fast stance in such a case, it may be useful to record certain usage and traffic data for a short period and make them available to our support staff. This is what we do for the execution of the contract, as well as the design adapted to your needs of our products and services within the framework of legal regulations.
For some products, we offer cloud services, such as email accounts or online storage, where you can ez store personal files. The files stored there are automatically encrypted and can only be viewed by people to whom you have previously granted access to these files. For backup and maintenance purposes, we create encrypted backup files. The contents of your stored files cannot be decrypted or read.
Use of your data
Use of your personal data
We need some of your personal data for order processing and for a service tailored to the needs of our customers.
Data processing after receipt of the order Our ambition: to offer convincing products and high-end services with the best possible price-quality ratio. In order to keep the processes running smoothly processing, we will carry out an order check and fraud prevention checks before confirming your order.
Contract and customer information
You will receive by email an order confirmation and information on the configuration of the chosen product. For this we will use the email address you provided in the contract data. You will also receive your monthly / annual invoices and useful information through this.
In order to take full advantage of all the benefits of the product, we will send you tips and tricks, as well as useful and complementary product solutions, by email and in the form of information in the 'user interface in your customer area. We will also occasionally inform you of interesting news by phone.Please note that you authorize us to contact you by checking the corresponding option when ordering online. You can provide us with the required consent for making contact when ordering online or through your customer area. If you no longer wish to receive such information, you can revoke your consent at any time via your customer area.
Data of use within our services and products
Certain usage data is collected when using our services and products. With this data, we are able to quickly identify and correct errors that occur and continuously develop our services.
In addition, we also use usage data to improve our products. We apply a series of technological and organizational measures to protect your privacy and ensure the security of your personal data.
In order to be able to offer you the best products and services in the future, we need your help. It is for this reason that we occasionally send opinion polls to our customers, usually by e-mail or in the form of a form on our website. Participation in these surveys is, of course, voluntary. You can, of course, at any time, refuse the sending of surveys. opinion to your address after the first sending.
Improvement of our products and services
We have a legitimate interest in analyzing the data we collect to improve our products and services. To do this, we use a variety of methods and tools. As described in this policy, we collect data about you, as well as your use of our products and services and your interactions with us, for example when we send you correspondawhen you contact our customer service or respond to a survey. We also collect public and third party data to better understand the needs of our customers. We protect your privacy through a set of technical and organizational measures adapted to each situation and respect your choices regarding the use of your data.
Cookies and their use - your possibilities
Like almost all websites and applications, our applications use small text files called cookies, which are stored on your computer's hard drive or in the application cache on your mobile device. These cookies do not allow us to identify you personally, but are essential for the proper functioning of our website.
Types of cookies used on the HFrance website:
Cookies are classified by origin, purpose or expiration date. Cookies used by HFrance inc serve different purposes and their validity period is variable. >
Internal cookies : deposited and managed directly by HFrance.
Third-party cookies : deposited and managed by partners to carry out a statistical analysis of the navigation of the HFrance site. Of course, these analyzes are carried out only with pseudonyms. >
Technical cookies : allow to guarantee, among other things, a smooth use of the navigation on the site. In addition, access to tools with limited access is also possible.
Cookies for analysis and advertising purposes : enable statistics to be gathered on site visitors - for example, the number of visits to different areas of the site, the frequency of visits or behavior and habits users. Improvements can be made to the navigation, services and offers of HFrance and the use of advertising space according to interests. If you click on one of these advertising spaces, the latter may contain cookies. We therefore have the possibility of creating user profiles under pseudonyms to provide targeted advertising by information centers.interest.
Session cookies : collect and store data for the duration of the user's visit to the HFrance website.
Permanent cookies : collect and store data in the browser over a variable period of time, depending on the purpose. Special browser settings allow you to accept, block or deactivate all or part of the cookies on your device.
Even if your browser settings have been modified to block certain cookies, you can still access information from the entire HFrance website. However, the operation or use of certain services offered by HFrance may be limited.
Product-specific privacy information
List of our subcontractors
For some of our products, we rely on the expertise of specialized partner companies. This allows us to ensure that you always benefit from the best services and benefits with HFrance. If you don ' use more a product, we immediately delete your personal information in most cases.
Content Delivery Network CDN
Purpose of processing
Distribute website resources through multiple data s to increase website performance.
Personal data categories
Content, traffic data
Execution of the contract, article 6, paragraph 1, paragraph b of the GDPR
Purpose of processing
Protect and clean up your website against malware.
Personal data categories
Content, traffic data
Execution of the contract, art. 6 al. 1 let b GDPR
SiteLock stores the customer’s Internet space for 30 days (grace period). Deletion of all personal data within 90 days of cleaning.
SiteLock, Scottsdale, USA
Transparency, our motto
All the data we receive from you during the term of the contract is mainly used to offer you an optimal level of service. We perform statistical analyzes to improve our products and services. These analyzes are carried out in accordance with to data protection legislation and our internal privacy policies and processes
In accordance with Art. 15 GDPR, you have the right to obtain information as to whether your personal data is processed or not. You also have the right to have your data rectified personal if they are inaccurate according to article 16 of the GDPR, a right to be forgotten (art. 17 of the GDPR), a right to obtain limitation of the processingnt of your data in defined circumstances (art. 18 GDPR) and the right to data portability set out in art. 20 of the GDPR. In accordance with the provisions of art. 21 GDPR, you have the right to object to the processing of your personal data, insofar as the processing is based on Art. 6 para. 1 let. f GDPR.