Fluid communication is essential when dealing with customers over the phone. It is equally important for all internal communications.
But if you are using VoIP phone service, unstable internet connection and other factors can cause major problems. Dropped calls, muffled noises, and delayed sounds are just a few of the problems you might encounter.
In addition to the frustrations associated with poor phone quality, these issues can lead to internal efficiency issues and lead to poor customer experiences.
VoIP quality testing can help ensure that all of your business phone communications are crystal clear.
What is a VoIP quality test?
As the name suggests, VoIP (Voice over Internet Protocol) uses the Internet instead of a traditional telephone line fors voice and video calls. The quality of your communication is therefore directly linked to the Internet connection you use.
A VoIP quality test is designed to measure the most important parameters associated with call quality.
After running a VoIP quality test, you will be able to determine if your Internet connection can support the quality requirements recommended by a VoIP service provider.
Every business should run a VoIP quality test before signing up for a VoIP phone service. It is also a useful resource for existing VoIP phone users who wish to assess the quality of their calls.
5 tools to improve VoIP quality testing
In addition to having a stable internet connection, you 'll also need a VoIP sysphone system for your business . Once you have one in mind, you need to perform a quality test. Below, I will highlight the best tools and services to run an effective VoIP quality test.
Tool # 1 - RingCentral VoIP Quality Test
RingCentral is an industry leader in business VoIP telephone services. Whether you have Need a business phone system for a small team or global business with thousands of users, RingCentral has a solution for everyone.
One of the many reasons RingCentral is so popular is its exceptional call quality. Before you start and sign up for RingCentral, you can run two tests directly from their website: VoIP RingCentral capacity test and VoIP RingCentral quality test .
The capacity test helps you determine the number of simultaneous VoIP calls your connection can support. Use the quality test to estimate the expected voice quality of your calls.
After you have signed up for RingCentral, you will also benefit from QoS (Quality of Service) reports. This gives you real-time information on your call quality and connection.
You will also benefit from 'Proactive monitoring, which identifies potential issues that can lead to poor call quality. Call quality will always be a top priority when you sign up for a RingCentral VoIP plan.
Tool # 2 - V testquality quality of the Nextiva network
Nextiva is another well-known name in the VoIP world. This is one of my top recommendations for small businesses to the search for an all-in-one solution for voice, video and team collaboration.
For traditional office environments as well as for remote work, Nextiva helps organizations industries across a wide range of fields save money and stay modern with a VoIP phone system.
So it's no surprise to see the Nextiva Network Quality Speed Test ranks so high on this list of tools. Try this test before signing up for your Nextiva business phone plan.
Nextiva's VoIP quality test will determine if your Internet connection meets the requirements for the VoIP network. In addition to checking the quality, this test will also help you identify the maximum number of Nextiva VoIP voice calls that your connection can support simultaneously. You can use the test to simulate between 2 and 200 simultaneous calls.
After confirming that your connection supports quality VoIP calling, check out Nextiva phone plans to find the best option for you and your business.
Tool # 3 - VoIP Fusion Connect Quality Test Tool
Fusion Connect is a cloud service provider for business communications. They also offer enterprise internet solutions, managed networks, managed security and managed IT services.es.
If you are looking for a way to optimize your network and implement a VoIP phone system from the same provider, Fusion Connect will be one of the best options to consider. They also have solutions for contact centers, SIP trunks, team communication, video conferencing, and more. For small, medium and large businesses, Fusion Connect works with everyone.
You also run a quality test directly from the Fusion Connect website. Simply click on the link to view the Fusion Connect VoIP Quality Test Tool . The tool provides metrics beyond basic upload and download speeds.
Fusion Connect will measure latency, jitter and packet loss, all of which are critical measurements associated with call qualitys for VoIP phone calls. In about a minute or more, you will be able to see how your internet connection compares to the VoIP quality recommendations. If it is determined that you need a new Internet solution, contact Fusion Connect for an upgrade that can meet your needs.
Tool 4 - SolarWinds VoIP & Network Quality Manager
SolarWinds is a bit unique compared to some of the other tools on our list, this vendor has a wide range of enterprise software products, mainly specializing in IT management and remote monitoring. They have solutions for network performance monitoring, server application monitoring, database performance analysis, security and compliance management, ITSM, and much more.us again.
Among the seemingly endless list of SolarWinds offers is their VoIP & Network Quality Manager. This tool is different because it is designed for businesses that already have a working VoIP phone system.
The software helps improve your VoIP phone service by providing in-depth information about your quality of service. It comes with WAN monitoring, network jitter monitoring, VoIP quality monitoring, SLA management and more.
If you want to proactively monitor latency, noise and distortion, using a third-party tool outside of your VoIP phone service, SolarWinds will be one of the best options to consider . Request a free trial and quote from the SolarWinds sales team to get started.
Tool n ° 5 - PRTG Jitter Monitor
Many of you may be familiar with Paessler’s PRTG Network Monitoring solution. But this software vendor has another solution specially created to monitor network jitter for VoIP.
Similar to the SolarWinds Tool in this listing, the PRTG Jitter Monitor is designed for organizations currently using VoIP phone service. The software makes it easy to monitor jitter on your network, run jitter tests and monitor the overall quality of your VoIP service. You will also benefit from jitter alerts whenever issues are detected.
Overall, PRTG Jitter Monitor is a more advanced solution than a web-based quick test that you can run in seconds. But for those of you who want to provide VoIPstable after you've already subscribed to a professional phone service, this tool should definitely be on your radar.
Instead of waiting for complaints and problems, this software helps your team to act quickly before a major outage or disruption occurs. It is a powerful tool for any internal network support team. Try the PRTG Jitter Monitor free for 30 days. You can continue to use a free version after the trial period expires or upgrade to a premium license at any time.
The Basics of VoIP Quality Testing
Now that you have had a chance To review my favorite VoIP quality testing tools, it's time to take a look at closer to what exactly these tests involve. Below we will break down the basic components of a VoIP quality test.
VoIP communication is transmitted through small unitsof data, called packets. If a packet does not reach its intended destination, it is called packet loss. Network congestion, software bugs, and problems with network hardware are all common causes of packet loss.
In terms of VoIP quality, packet loss can cause audio dropout during a call. It can even cause choppy video calls because the packets do not reach the intended destination. These problems are detrimental to the quality of VoIP calls.
Jitter is similar to packet loss. Rather than data transmissions failing at s end, jitter occurs when these packets are sent out of order, delayed, or dropped. If your network is having interference or a problem that is causing jitter, it may be difficult to communicate through a VoIP phone or video call.
Like packet loss, factors such as network congestion, hardwareand bugs can all cause jitter.
When you run a VoIP quality test, you want to make sure that the jitter is less than 15-20ms. There are advanced VoIP quality tools that you can deploy after signing up to a VoIP phone system that will proactively monitor jitter and send alerts to your IT team if something goes wrong.
Latency is another crucial metric for testing VoIP quality. Also called ping, latency measures the time it takes for a voice to travel from the speaker to the receiver. If the latency is low, it mimics in-person communication and the transmission feels instantaneous.
But if the latency is more than 150ms, there will be a noticeable delay on the call.
Depending on the latency level, it can even cause an overlap in the conversation between all parties. It may seem that people are talking to each other, evenif it's not the case.
Upload and Download Speed
Upload speeds and download speeds are commonly associated with VoIP speed tests. But these also play an important role in the quality of your calls.
Most VoIP providers recommend that your upload and download speeds can accommodate 100 to 300 kbps. Upload and download metrics will also help determine how many simultaneous calls your network can support.
Simultaneous calls vary by company. For example, contact centers are likely to have more than a small business with a single storefront.
Internet and Network Service
VoIP quality tests are largely based on your existing Internet service, not VoIP phone service. Don't get me wrong, the VoIP provider still plays a role (more on thisjet later), but most VoIP quality tests can be run even before signing up for a VoIP phone plan.
In these cases, the tests simply determine whether your current Internet service and network can support the VoIP quality recommendations. Otherwise, you will need to change your ISP or upgrade your service before getting a VoIP phone plan for your business.
3 Tips for VoIP Quality Testing
These are my favorite hacks to run an effective VoIP quality test. They are really easy, even for beginners.
Tip # 1: Use a reliable VoIP provider
As mentioned earlier, the bulk of a VoIP quality test depends on your Internet service provider. But assuming your connection is stable, there will be noticeable differences in the quality of calls from one VoIP provider to another.
This is why it is so important to be selective when narrowing down your options. Check out our list of best VoIP telephony services for your business to find the best option. Nextiva and RingCentral are our main recommendations.
Tip # 2: Take advantage of proactive monitoring tools
Once you sign up for VoIP phone service, you shouldn't just stop running quality tests. Things happen. connections can become unstable and cause quality issues, so don't assume you're ready just because you passed a quality test last month.
The best VoIP providers have solutions with built-in QoS (Quality of Service) reporting. These tools give you real-time information associated with your calls. It can help you identify quality issues before they become a bigger issue.
There are even standalone third-party tools for VoIP quality monitoring. These are useful for IT teams with advanced needs.
Tip # 3: Understand the difference between a free and paid quality test
If you quickly go through the top five tools that I highlighted earlier in this guide, you 'll see that some are free and some are paid.
For those of you who have not yet signed up for a VoIP phone plan, just take a quick, free test to see if your network and internet connection can support VoIP phone service. . The plans paying are more advanced solutions. Use them only if your VoIP provider does not offer built-in QoS reports. You can then get detailed third party call quality analyzes or switch providers according to your needs.